Job Description
Job description
A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors.
Responsibilities
· Answer customer queries : Respond to customer calls, emails, or chats
· Resolve issues : Provide solutions to customer complaints or problems with products or services
· Maintain records : Keep track of customer interactions and transactions
· Follow protocols : Adhere to company scripts, procedures, and standards
· Provide information : Help customers with product details, usage, and troubleshooting
· Meet targets : Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction
· Escalate issues : Transfer unresolved or critical concerns to supervisors or ...