Job Description
At Nielsen, we believe that career growth is a partnership.You ultimately own, fuel and set the journey.By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed.We champion you because when you succeed, we do too.Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve.We enable your best to power our future.
**Scope of this role****Responsibilities**:- Provide world-class support to customers for requests, issues, questions, concerns or enhancements- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed- Investigate and suggest potential resolutions, workarounds, and tips for optimal use- Stay updated on industry trends and techno...