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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job description
ABOUT THE JOB
- Respond to customer enquiries in Cantonese, Korean, and English, ensuring clear and professional communication.
- Process and validate client requests, ensuring compliance with company policies and agreed terms.
- Maintain and update client records to ensure data accuracy and completeness.
- Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
- Handle client queries related to account access, payments, and project submissions.
- Collaborate with internal teams to ensure timely and accurate responses to client needs.
- Provide support and guidance to internal and external stakeholders through...