Job Description
Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.
- Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
- Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
- Conduct instrument calibrations, performance checks, and preventive maintenance.
- Provide technical demonstrations and support sales teams with specific customer requirements.
- Upgrade and enhance service tools, jigs, and procedures as required.
- Recommend improvements in instrument operation and maintenance procedures.
- Train customers on equipment usage, maintenance, and best practices.
- Collect and analyze customer feedback to enhance service quality and product reliability. <...