Job Description
DUTIES AND RESPONSIBILITIES
Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers
may serve as site leader for customer.
Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Assists customers in the receipt, installation, and testing of company equipment.
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
Provides service education to customer’s service and op...