Job Description
Location: Malaysia
Responsibilities
- Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot/debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported, seeing problems through to resolution while providing Zimperium’s management with adequate visibility on potential risks.
- Roll up your sleeves – Learn everything about the product, validate customer‑specific fixes and releases working with the QA team, and develop technical documentation for specific customer needs.
- Customer Advocacy – Gather customer feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different...