Job Description
The role
As a Customer Support Engineer, you will be responsible for advising on and selling aftercare services for existing installations. To strengthen customer relationships and increase revenue, the Customer Support department focuses on services such as maintenance, inspections, upgrades, service contracts, and training. A key part of the role is dedicated account management, ensuring our clients receive optimal and efficient support. Throughout the entire process, you will be responsible for one or more specific clients. You will work closely together with your fellow Customer Support Engineers.
What will you do?- Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments.
- Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner.
- Record activities in ISAH (ERP system), review and prepare project calculations.
- Diligently ...