Job Description
Customer Support Executive – Business Onboarding & Support
About the Role
We are looking for a proactive and customer-focused Customer Support Executive to manage business onboarding, resolve client queries, and ensure a smooth experience for businesses using our platform.
The role involves closely coordinating with newly onboarded businesses, assisting them with KYC, wallet activation, payments, and resolving operational issues. You will act as the primary point of contact for businesses after onboarding and help ensure successful activation and long-term engagement.
Key Responsibilities
Business Onboarding & Activation
Assist businesses in completing the onboarding process
Guide clients through KYC verification and wallet activation
Ensure smooth setup and activation of employee wallets
Coordinate with internal teams for faster issue resolution
Customer Support & Relationship Managem...