Job Description
This role is for one of the Weekday's clients
Salary range: Rs 250000 - Rs 420000 (ie INR 2.5-4.2 LPA)
Experience: 1+ yrs
Location: Bengaluru
Job Type: full-time
We are looking for a customer-focused and empathetic Customer Support Associate to manage customer interactions across calls, chats, and tickets. The role requires strong communication skills, patience, and the ability to resolve queries efficiently while ensuring a high-quality customer experience.
You will be responsible for interacting with customers in a professional manner, understanding their concerns, and providing accurate and timely resolutions. This role is critical in maintaining customer satisfaction and ensuring a seamless support experience in a fast-paced fintech environment.
The ideal candidate should be comfortable handling multiple communication channels, managing service expectations, and delivering consistent suppor...