Job Description
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. For this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication and a positive attitude. The Customer Support Executive in the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Responsibilities
- Respond to customers professionally to provide information about products and services, take or cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken; process orders, forms, and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests; aim for First Contact Resolution (FCR).
- Refer unreso...