Customer Support Executive

Accenture is looking for a Customer Support Executive to handle customer interactions for global clients. The role involves providing timely, accurate, and professional support through voice, chat, or email channels while ensuring a high level of customer satisfaction. Key Responsibilities Handle inbound/outbound customer queries via phone, email, or chat Resolve customer issues related to products, services, billing, or technical support Provide accurate information by following standard operating procedures (SOPs) Document all customer interactions in CRM systems Escalate unresolved issues to appropriate internal teams Maintain quality, productivity, and customer satisfaction metrics Adhere to company policies, data security, and compliance standards Work in rotational shifts, including night shifts if required Eligibility / Qualifications Graduate or Undergraduate (PUC + 3 years of education preferred for international process) Freshers or candidates with up to 1–5 years of customer...