Job Description
Job Summary
We are seeking an enthusiastic and customer-focused candidates for our International Voice Process. The ideal candidate will handle outbound/inbound calls, communicate effectively with overseas customers, provide product/service information, resolve queries, and ensure a high level of customer satisfaction.
Key Responsibilities
- Make outbound calls to international customers to promote products/services or gather information as required.
- Handle inbound queries from overseas clients with professionalism and accuracy.
- Maintain strong product/service knowledge to provide correct information.
- Understand customer needs and offer appropriate solutions.
- Document customer interactions and update CRM systems consistently.
- Follow communication scripts and adhere to process requirements.
- Achieve daily/weekly/monthly targets for calls, conversions, or sales.<...