Job Description
About the Company:
Teleperformance is a global leader in digital business services and customer experience management, partnering with top global brands to deliver exceptional customer support across industries and languages.
About the Role:
We are hiring Customer Support Executives - Voice Process. The role involves handling customer
queries efficiently while delivering excellent service experience.
Responsibilities:
- Handle customer queries professionally
- Provide accurate information about products, services, and policies
- Resolve customer issues ensuring high satisfaction
- Maintain records of customer interactions in the system
- Follow SOPs and company guidelines
- Meet performance metrics such as quality, productivity, and CSAT
- Escalate complex issues when require...