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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
- Addressing customer complaints and issues efficiently and effectively.
- Providing product and service information to the customers.
- Identifying and escalating priority issues to the appropriate department or individual.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
- Providing feedback to the management team on customer concerns and trends.
- Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.
Requirements
- Experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm an...