🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Requirements:
- 1–3 years of experience in customer support, call center, or service coordination roles.
- Strong communication and interpersonal skills.
- Confident, professional, and customer-centric approach.
- Ability to multitask and manage multiple queries simultaneously.
- Basic computer proficiency and familiarity with Hubspot is a plus.
- Strong coordination and problem-solving skills.
Responsibilities:
- Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
- Understand customer requirements and provide accurate information about products and services.
- Guide customers through available options and assist in decision-making.
- Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
- Coordinate wit...