Job Description
Company Description
Hisab is a cloud-based solution designed to empower Indian MSMEs with efficient management of financial accounting, invoicing, and inventory. Known for its user-friendly interface and comprehensive features, Hisab simplifies tasks like GST and non-GST invoicing, stock management, income and expense tracking, and advanced report generation, helping businesses make data-driven decisions.
Role Description:
- This is a full-time, on-site role for a Customer Support Executive, based in Surat, India.
- Answer incoming customer calls in a professional and friendly manner.
- Provide accurate information and assistance to customers regarding their inquiries, concerns, or issues.
- Identify and escalate complex or unresolved cases to the appropriate department or direct manager.
- Maintain customer records by accurately documenting interactions, inquiries, comments, and actions.