Job Description
Role
Customer Support Engineer serve on the front lines by answering questions and troubleshooting technical / commercial question through Phone, Email and Chat. They assist customers with onboarding of a company’s product or service and guide clients through usage and updating issues as needed.
Key Performance Area- Good in MS Office application
- Co-ordination with Production
- PPC
- Logistics
- Raising Order Acknowledgement
- Sending Quotation
- Working on Cost Sheet
- Prepare Costing
- Communication with customer on material readiness and shipment.
- Following up on customer schedule and deliveries.