💼 Full-Time Position

Customer Support & Experience Architect

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Leading Edge
📍 dubai, dubai, United-Arab-Emirates
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Location
dubai, United-Arab-Emirates
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Posted
June 04, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: Customer Support & Experience Architect

Location: Dubai UAE

Job Summary

Design and implement AI-driven customer experience solutions. Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

  • Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain and custom flows.
  • Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR and more.
  • CRM Integration: Lead the integration of CRM and automation tools for a unified customer view.
  • AI to Human Escalation: Create seamless escalation flows from AI to human support.
  • KPI Setup: Establish KPIs, routing logic and playbooks for scalable tenant and landlord support.

Requirements

  • Experience: 4 years in CX Support Ops or Solution Design.
  • AI Expertise: Proven...