Job Description
Job Description
The Customer Support & Field Engineer role will form part of multi-disciplined project teams to design and deliver complex mission critical voice and data systems. The Customer Support & Field Engineers will work in the post sales phases of projects and may support multiple projects in a given period depending on size and complexity. There may also be a requirement to provide support to pre-sales activities.
Main Duties
Manage and/or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator;
Support of update of system ‘as built’ documentation
Provide local support to the customer (in some cases 24/7 on call Service support);
Perform Preventive and Corrective Maintenance to customer systems under support contract
Build Customer relationships; presenting technical solut...