Job Description
Responsibilities
- Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.
- Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management.
- Documenting & logging issues (as well as customer compliments & complaints).
- Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process.
- Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.
- Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.
Qualifications
- At least 2 years of experience in a US-based financial services account, specifically handling credit card customer service.
- Minimum of 1 year of professional experience in a cryptocurrenc...