Job Description
German-Speaking Customer Support Agent
Umhlanga, Durban, KwaZulu-Natal | On-site | Full-time
We are hiring a German-speaking Customer Support Agent for an international retail project based in Umhlanga, Durban.
You will support German customers across phone, email, and chat, ensuring
excellent service for orders, deliveries, returns, and product enquiries.
Key Responsibilities
Handle customer queries in German (phone, email, chat)
Assist with orders, deliveries, returns, and product info
Provide professional, friendly customer support
Resolve complaints and escalate issues when needed
Record all interactions accurately in systems
Requirements
German B2–C2 (spoken & written)
Good English communication skills
Matric / Grade 12 (essential)
Customer service/call centre experience advantageous...