Job Description
About Faym:
At Faym, we are leading the charge in content commerce in India through our growing network of
creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell
products from our partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV ,
we‘re redefining creator-led commerce in India.
Role Summary
Be the primary point of contact for creators on Faym, ensuring a seamless experience
through timely support, campaign coordination, creator engagement, and operational
Excellence.
Key Responsibilities
Creator Support
• Resolve creator queries across Instagram, WhatsApp, Facebook, and Email within defined
TATs.
• Handle issues related to campaigns, orders, payouts, earnings, sourcing, and content
posting.
• Escalate and track critical issues to closure.
Creator Success
• Drive creator satisfaction, engageme...