Job Description
We're Hiring: Customer Support Engineer L2 – Authentication & Identity InfrastructureAre you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We're looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.What You'll Be Working With:Active DirectoryLDAP / DNS / Group PolicyMFA & Certificate-Based AuthenticationWindows Server InfrastructureSecure Access GatewaysIdentity Federation (SAML / OIDC)What We're Looking For:Experience troubleshooting Windows Server and enterprise authentication issuesStrong understanding of Authentication vs Authorization conceptsHands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshootingAbility to analyze logs, isolate root causes, and perform structured troubleshootingFamiliarity with tools such as Event Viewer, nslookup, gpresult, klist, ce...