Job Description
Job Overview
We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base.
Key Responsibilities
- Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner
- Resolve product, order, payment, delivery, and return-related queries efficiently
- Provide accurate information about products, services, and company policies
- Escalate complex issues to relevant teams and ensure timely follow-up
- Maintain records of customer interactions
- Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries
- Able to handle escalations and resolve all customer queries with good CSAT scores
Required Skills & Qualifications
- Bachelor’s degree...