Customer Support Leader(N2/Hanoi)

Mức lương

18,000,000 VND ~ 25,000,000 VND

Ngành

Call Center

Mô tả công việc

【Job Summary】
We are hiring a Customer Support Leader to manage and oversee customer support operations.
The role involves responding to customer inquiries in Japanese and supervising Vietnamese staff who handle Japanese-language support. The candidate will also coordinate with the Japanese headquarters and client companies to ensure service quality and operational efficiency.

【Job Details】
- Operations & Team Management: Promotion and management of either the back-office operations team (data checking, screening, data entry) or the customer support team (chat, email) for Japanese e-commerce sites.
- Stakeholder Communication: Participate in meetings with Japanese group companies and clients alongside supervisors to handle business reporting, consultations, and ...