Job Description
Job Title: Customer Support Manager Experience: 7 to 20 Years About Company: At Company, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: The ideal candidate is a tech-savvy Engineer who leads and mentors Support Engineers to deliver high-quality, timely support to Companys global customers. They communicate effectively to build client trust and demonstrate strong leadership and problem-solving skills. Highly adaptable and organized, they thrive in a dynamic, fast-paced environment, balancing customer advocacy with business objectives while ensuring SLA compliance. With deep technical and functional knowledge of Companys product suite, they drive exceptional customer satisfaction and contribute to retention and growth. Roles & Responsibilities: Candidates will be trained on the functi...