Job Description
Hiring: Mandarin-Speaking Customer Support Executive (On‑Site | Visa Support Available)
We are looking for a detail‑oriented and customer‑focused Mandarin‑speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast‑paced environment, communicates confidently, and is committed to delivering high‑quality service.
Location: On‑site
Visa Support: Provided
Employment Type: Full‑time
What You’ll Do
- Handle and support Sales Executives’ requests while resolving customer issues efficiently
- Ensure all processes align with pricing guidelines, company policies, and regulations
- Verify sales information on every interaction to ensure accuracy and compliance
- Manage and resolve first‑level sales escalations
- Follow up daily on unresolved cases until full resolution
- Deliver professional and high‑quality support to external customers ...