Job Description
Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.RESPONSIBILITIESEvangelist for customer service experiencesHandle any customer complaints & bring resolutions to problemsRapport building with clientsTracking customer cases in the company ticket tracking system until closureResponding to customer live chats requestsAnswering incoming calls from clients in North AmericaMaking outbound calls to clients to follow up on active support ticketsREQUIREMENTSEnglish proficiency & fluency in North American accent English1-2 years' experience in a call centerCollege or University graduateTeam player & interpersonal skillsCOMPENSATIONSalary is $12,****** per month before taxes for first three monthsPaid training, Schedule RotationHolidays according to US, Mexican legal benefitsSHIFTS05:*****:****:***...