💼 Full-Time Position

Customer Support Officer

🏢
Mphasis
📍 Mangaluru, Karnataka, India
📍
Location
Mangaluru, India
📅
Posted
May 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Role: Customer Support Officer - BPO

Location: Pune/Mangalore

Who are we looking for?

  • Graduate freshers with excellent communication skills
  • Analytical skills

    • Technical Skills:

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya/Phone Operating skills – Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance
  • Typing Speed 30 WPM

    • Process Skills:

  • Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satisfaction
  • Passionat...