Job Description
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Provide accurate information about products, services, and promotions.
3. Assist customers with troubleshooting technical issues and escalating complex cases when necessary.
4. Handle customer complaints with empathy and provide effective solutions.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with other departments to resolve customer concerns and improve service delivery.
Follow communication procedures, guidelines, and policies to ensure high service standards.
Required Experience:
· A minimum of Diploma, HND, or Degree in any related field.
· Excellent verbal and written communication skills.
· Hands-on experience with computer applications (MS Office, CRM systems, etc.).
· Strong pro...