Job Description
The Customer Support Operative (CSO) is responsible for the day to day remediation of issues in customers’ homes. This role takes ownership of ongoing customer issues as required. The role coordinated with the CSC to ensure the correct resources are available to undertake work in customers’ homes, on the appointed date in order to resolve the identified issue(s).
What you will do:
Repair
Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc. and any other duties as directed by the CSM. Undertake the co-ordination of work as required. Undertake any inspections of issues as required by the CSM. If more materials are needed, source them efficiently and with agreement of the CSC team. Customer Service
Undertake regular customer liaison with customers in their homes. Undertake regular liaison with the Custo...