💼 Full-Time Position

Customer Support Ops Manager

🏢
Bash
📍 Cape Town, Western Cape, South Africa
📍
Location
Cape Town, South Africa
📅
Posted
June 26, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

WHAT YOU’LL DO


  • Own the day-to-day support operation and keep things running smoothly

  • Manage ticket volumes, backlog, and SLA performance

  • Review quality and coach agents to improve

  • Track contact drivers and share actionable insights

  • Maintain and improve SOPs, FAQs, and basic CRM setup (Freshdesk)

  • Identify and implement improvements to make the operation more efficient

    • WHO YOU ARE:


    This job is for you if you have:

  • 4–7 years experience in customer support

  • 2+ years in a Team Lead or other leadership role

  • Strong Freshdesk / CRM familiarity

  • Strong written communication

  • Experience building or stabilising support functions

    • Skills you already have:

  • Well spoken and can communicate clearly & concisely 

  • Solution Finder

  • Resourceful - Enj...