Customer Support Parts Agent

ATS Company: IWK Requisition ID: 13865 Location:

Parsippany, NJ, US, 7054

#job-location.job-location-inline { display: inline; } Date: May 26, 2026

Customer Support Parts Agent

Location: Parsippany, NJ (Hybrid)

Pay Range: $30.00 - $35.00 per hour

The Customer Support Parts Agent works as a member of the spare parts/sales team. This individual will develop and foster relationships with customers, create quotations, process orders, invoices, and communicate order status to the customer and associated departments. The CSS must always remain attentive to customer needs. The position reports to the Parts & Logistics Manager.

ESSENTIAL JOB DUTIES:

Manage incoming customer requests for all IWK equipment, including parts clarification and request routing to the proper personnel 

Responds to customer inquiries in a timely and professional manner (email, phone, customer portal, etc.)

Efficien...