Job Description
Start: 8/05 or 29/05
We are partnering with a leading global customer experience provider to recruit Norwegian-speaking Customer Support & Reactivation Specialists for an on-site role in Lisbon.
In this position, you will support a fast-growing subscription-based service, helping customers manage their accounts, improve their experience, and re-engage with the service. You will play a key role in delivering a smooth and high-quality customer journey across multiple European markets.
Your Role
- Support customers via outbound calls, email, and chat, ensuring a professional and engaging experience
- Contact former or inactive customers to understand their needs and encourage reactivation
- Assist with subscription management, including plans, deliveries, and account updates
- Provide clear and helpful information about products and services
- Identify customer concerns and off...