Job Description
Description
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.
The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.
Primary Responsibilities
Customer Service & Administrative Support
+ Respond to customer inquiries via phone and email
+ Process orders, account updates, and service requests
+ Coordinate communication between customers and internal departments
+ Maintain accurate customer records and documentation
+ Assist with tracking orders, shipments, and account information
+ Support issue resolution an...
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.
The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.
Primary Responsibilities
Customer Service & Administrative Support
+ Respond to customer inquiries via phone and email
+ Process orders, account updates, and service requests
+ Coordinate communication between customers and internal departments
+ Maintain accurate customer records and documentation
+ Assist with tracking orders, shipments, and account information
+ Support issue resolution an...