Job Description
Job Summary
We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem-solving mindset.
Key Responsibilities
- Provide outstanding customer support via email, chat, and phone in both German and English.
- Resolve customer issues by identifying problems, offering solutions, and ensuring follow-up.
- Maintain detailed and accurate records of customer interactions using our CRM tools.
- Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.
- Help maintain and update customer support documentation and FAQs in both languages.
- Monitor customer feedback and share ins...