Job Description
We are an emerging business consulting company providing services to industry-leading clientele in North America, Europe, and the Middle East.
We have a multidisciplinary service portfolio catering to 19 clients across 3 continents including market leaders in the Telecom, Healthcare, Insurance, Energy, Food, and Real Estate industries.
Job Description
The Customer Support Representative is responsible for providing prompt, accurate, and professional support to customers and stakeholders. The role involves handling customer inquiries, ATM-related complaints, service requests, and coordination with internal teams to ensure high service availability and customer satisfaction in line with SLA requirements.
Key Responsibilities
- Act as the first point of contact for customer inquiries related to ATM technical issues, availability, and transactions.
- Log, track, and resolve customer complaints, incidents, and service reque...