Job Description
## Customer Support RepresentativeApplylocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR **Job Context**The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders.**What You’ll Do*** Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support.* Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.* Ensure first contact response and resolution for non-complex customer queries is within defined targets.* Develop expertise relative to the Product suite you...