Job Description
About the Role
We’re looking for a proactive and solution-oriented Customer Support Representative (CSR) to join our fast-growing SaaS team.
This is not just a ticket-closing role, it’s a customer advocacy and problem-solving role where your work directly impacts customer satisfaction, retention, and product improvement. You’ll support healthcare professionals and business users, troubleshoot technical and billing issues, collaborate with Product and Engineering teams, and help deliver an exceptional customer experience across iFax and Fill.
What You’ll Own
Customer Advocacy & Resolution
- Serve as the first point of contact for customer inquiries through Zendesk.
- Troubleshoot product, billing, account, and workflow-related issues with urgency and precision.
- Identify and resolve root causes — not just surface-level symptoms.
- Deliver clear, confident, and empathetic communicati...