Job Description
Job Description
As a Customer Support Representative, you will provide support and troubleshooting on Trading Platforms.
Detailed Duties and Responsibilities
- Support clients with technical and troubleshooting issues.
- Handle client inquiries appropriately and ensure that high level service is provided.
- Contribute to team effort by achieving targeted results.
- Assist clients worldwide through live support.
- Able to manage live chat/phone/email support.
- Demonstrate impeccable telephone etiquette and management.
- Provide support and troubleshooting on Trading Platforms.
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
- Develop and maintain excellent relationships with prospective and existing clients.
- Handle back office queries.
- Promote available products and services to clients, pr...