Customer Support Representative - Tijuana

What does a Customer Support Representative really do? Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top‑notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Support Representative.

• Research and resolve issues reported by the client’s end‑users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Ensure that all log‑in and passwords (both internal & external) are kept confidential.
• Document all information on customer interaction acc...