Job Description
Job Title: Customer Support Reps
Location: Albany, NY
Type: Contract To Hire
Compensation: $18.00
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0
If interested reach out directly to [email protected]
Responsibilities
+ Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
+ Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
+ Learn and understand Medicaid claims processes to assist providers effectively.
+ Process transactions and maintain accurate database records of customer profiles.
+ Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
+ Maintain knowledge of company products and customer service procedures.
Requirements
+ Minimum of 2+ years of customer service ex...
Location: Albany, NY
Type: Contract To Hire
Compensation: $18.00
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0
If interested reach out directly to [email protected]
Responsibilities
+ Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
+ Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
+ Learn and understand Medicaid claims processes to assist providers effectively.
+ Process transactions and maintain accurate database records of customer profiles.
+ Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
+ Maintain knowledge of company products and customer service procedures.
Requirements
+ Minimum of 2+ years of customer service ex...