Job Description
Customer Success Specialist (Local) – Cantonese | Banking Sector | Kuala Lumpur (GTower)
Up to RM4000 + Language Allowance | 24/7 Rotational Shift | Onsite | ASAP Start
We are currently hiring a Cantonese-speaking Customer Success Specialist to join a leading banking support environment based in Kuala Lumpur (GTower).
This role is ideal for individuals who are passionate about customer service, problem-solving, and supporting clients in a structured financial services environment.
Key Responsibilities:
Educate customers on self-service banking options and digital channels
Conduct callback verification for transactions and request supporting documents when needed
Identify customer needs, analyse issues, and provide appropriate solutions
Perform KYC-related tasks when required
Deliver a professional and high-quality customer experien...