Job Description
Job Opportunity: Customer Service Advisor (Public Sector Support) - Hybrid Role: Customer Service Advisor Hourly Rate: €14.15 per hour Contract Type: Temporary (Full-time, 22nd June start date - ending 16th October) Working Model: Fully Remote Training / Hybrid Post-Training (2 days office, 3 days home) Hours: 37.5 hours per week, Monday - Friday (Rotational shifts: ) About the Client & Role We are currently recruiting a team of Customer Service Advisors on behalf of a key Cork city business. Operating in a modern, hybrid environment, you will be joining a supportive, team oriented operation. Key Responsibilities Inbound Support: Handling phone queries from applicants and authorized parties regarding grant eligibility, application status, and payment timelines. Omnichannel Queue Management: Once fully trained, you will seamlessly handle email and social media queries between phone calls. Documentation Assessment: Assisting with document checklists. You will review accounts to ascertain...