Job Description
ZRTECH SOLUTIONS is hiring a Customer Support Representative to assist users with product issues, resolve complaints, and provide guidance via chat, email, or phone.
Responsibilities
- Answer customer queries in a timely, helpful way
- Track and follow up on support tickets
- Collaborate with technical teams to resolve issues
Requirements
- Excellent communication and empathy
- 1+ year in customer service or tech support
- Comfortable using CRM or ticketing systems