Job Description
With this position you will join a team of 9 colleagues dedicated to Benelux region, based in Barcelona and you will report to the Regional Team Leader.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.
Being a Customer/Technical Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
Here's a little taste of your challenge:
Provide product information and effective technical and administration support through multiple channels (phone and email);
Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;
Pro-actively manage customer expectations;
<...