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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Your Responsibilities
- Handle inbound customer interactions via phone, email, and/or chat in French
- Provide support related to:
- Product usage & basic troubleshooting
- Orders, deliveries, returns, and general inquiries
- After-sales and account-related support
- Ensure a high-quality customer experience
- Accurately document interactions in internal systems
- Meet defined quality, productivity, and customer satisfaction KPIs
- Escalate complex cases when needed and follow resolution procedures
- Collaborate with internal teams to ensure smooth service delivery
What We’re Looking For
- Native or near-native French (C1/C2)
- Good command of English (B2 or)
- Strong communication and problem-solving skills
- Customer-focused attitude with attention to detail
- Ability to work in a fast‑paced, ...