Job Description
Room Raccoon
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
Title: Customer Support Consultant / Customer Care Consultant
Type: On-site
Terms: Full-time
Language: German
Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).
Your North Star
Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.
As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy an...