Job Description
Lisbon, Portugal | Start: July 15th
We are looking for a motivated Dutch-speaking Customer Support Specialist to join an international team supporting a leading home appliances brand. This is a structured, process-driven role combining customer service, technical troubleshooting, warranty handling, and after-sales support.
If you enjoy working in a clear workflow environment, solving product-related issues, and building technical knowledge, this role offers a strong foundation for long-term career growth in customer support and technical services.
What You Will Do
Handle inbound customer requests (phone, email, chat) in Dutch
Manage warranty claims, repair requests, and spare parts orders
Provide basic technical troubleshooting for home appliances
Guide customers through after-sales processes and solutions
Work within structured systems and follow clear operational procedures
Document all interactions accurately in internal tools
Escala...