Job Description
Customer Support Specialist (E-commerce) – Onsite Portugal
Lisbon | Full-time | Start Date: 20 July 2026
Ready to build a career in a fast-paced, international environment?
Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.
Your Mission
As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.
What You'll Do
Manage end-to-end customer interactions (phone, email, chat) related to online orders
Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
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